Privacy Policy

Dress Me Desi LTD.  is committed to respecting the privacy rights of visitors to its website and knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This privacy policy explains how we collect, store, and use personal data about you when you browse www.dressmedesi.co.uk (the "Website"), rent with us or otherwise provide your personal data to us.  It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data. This policy applied regardless of how the Website is accessed and will cover any technologies or devices by which Dress Me Desi LTD make the Website available to you.  
The terms "We, Dress Me Desi, Us" refer to Dressmedesi.co.uk and the terms "You, Your" refer to a user of Dressmedesi.co.uk
We hope this information increases your confidence in Dress Me Desi and enhances your experience with Dress Me Desi. You must read this privacy policy carefully and we recommend that you print and retain a copy for your future reference. By accessing, browsing or otherwise using this Website, you agree to be bound by this Privacy Policy and all rules, guidelines, policies including the cancellation policy, return policy, Terms and Conditions (defined below) applicable to the Services being provided by Site Owner ("Policies"), as may be modified by the Site Owner from time to time, unconditionally and at all times and further agree and confirm that you consent to providing the Site Owner with your personal information for the purpose set out below and you understand that such collection, storage and handling is lawful, necessary and permissible under applicable laws.

Notice of Information We Collect and How We Use It

    • Collection of Information

Our Privacy Policy contains provisions regarding collection, storage, and handling of personal and non-personal information that you share on the Site. These could include mandatory or voluntary disclosures that you make while and for using the Site. Personal Information is data that can be used to uniquely identify or contact a single person ("Personal Information"). Personal Information for the purposes of this Privacy Policy shall include, but not be limited to, your name, address, telephone number, date of birth, gender, e-mail address, images, etc. provided by you whilst using the Site and/ or availing the Services. Kindly note that we may also require your credit card/debit card/e-wallet details for facilitating the payments in relation to the Order placed by you, however such details shall not be stored or used by us in any manner other than in accordance with the Terms and Conditions. Kindly note that the Site Owner uses an online payment gateway operated by third parties and the information that you provide at the time of placing an Order on the Site is held and stored by such third-party payment gateway operator.
By accessing, browsing, and continuing to use/browse the Site or by clicking on "Register" or "Reserve Now" icons or other relevant icons/ buttons on the Site, you accept the terms of this Privacy Policy, and the fact that we store and process your Personal Information in accordance with this Privacy Policy.
If you submit a comment or feedback including images on any Product featured on the Site and/or any of the Services offered on the Site, we may (but are not obliged to) publish your comments/feedback (including images) online or offline to promote our business, Products, and Services. We will collect your name which will be displayed next to your comment, and e-mail address, which will not be published, but which we may use to contact you in relation to your comment. From time to time, we may ask you for your opinion on our Products and/or Services. When we do surveys wherein we may use cookies or other on-device storage and may combine the information collected by those cookies or other on-device storage with your answers.
What we know about you we get mostly from you. But we may also have to find out more about you from other sources to verify the information submitted by you, and to make sure that what we know about you is correct and complete. This kind of verification is primarily done to address various security concerns, and to ensure that you comply with the provisions of applicable laws, and the terms and conditions available on the Site ("Terms and Conditions") and other terms and conditions as may be prescribed by us from time to time. We do not collect personally identifiable information (including Personal Information) about you, expect when you specifically provide such information on a voluntary basis.

    • Usage of Information Collected

We are sensitive towards your information including your Personal Information and non-personal information (email, business details, demographic location and address, age, name, phone number etc.,) provided at the time of registering on the Site or otherwise while availing the Services on the Site.
We use information about you to help us provide you with a more personalized service which is tailored to suit your needs.
Your Personal Information may be used by us to:

  • monitor, develop and improve the Site, Services, and your experience;
  • assist in and administer the provision of Services to you;
  • process and deal with any complaints or enquiries made by or about you; and
  • Investigate any suspected breach of the Terms and Conditions or the breach of other terms and conditions otherwise relating to you and to monitor compliance including by way of checking postings or submissions to the Site.

You hereby agree and acknowledge that by accessing and browsing the Site, you consent to the Site Owner undertaking the following:

  • send you and keep you updated with information by email, telephone (including SMS) or mail about existing and new services and special offers from us;
  • send you information by email, telephone or mail about related products or services of selected third parties that may be of interest to you; and
  • Use the information for marketing and for market research purposes, including internal demographic studies, to provide, optimize and personalize our services and to send you newsletters and information about the products and services.

The information is readily available on the Site and only viewable by you by logging on to the Site. You, at all times have the option not to provide any personal or other information about you without agreeing to register on the Site and otherwise withdrawal your consent by communicating the same to us in the manner in the Terms and Conditions and the Policies. Upon withdrawal, the Site Owner will have no obligations towards you nor will it be liable in relation to any Services rendered by the Site Owner during the time you had consented to retain the information with the Company. Further, in such an event any Product in the possession of a User shall be returned to the Site Owner in accordance with the terms of the Return Policy.
Please note that if you "do not agree" to, or "opt out" from, providing personal or other information requested by us, you may not be able to access certain areas of the Site and/or avail certain Services. However, it may be noted that the Site Owner reserves the right to send service related and your specific and preferred transaction related communication without offering you the facility to opt-out. You can update your Account Information (defined below), Personal Information and other information at any time. At your request, the Site Owner can also cancel your registration and remove/block your Personal Information from its database/ Site. However, this information may remain in our archive even after deletion or termination of your account as required by law and the handling of the same is in accordance with the provisions of the applicable law and as intimated by the government agency from time to time.

  • Log Files

Like most websites, we automatically receive and record certain information about our users’ behaviour on our Website and when using our Services. Our servers automatically gather technical information about our Website traffic and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We aggregate this information with other pieces of information to analyse trends, to administer and improve the Services, to track users’ movements around the Website and to make inventory purchasing decisions that will best serve our customer base. Pages of the Website may also use devices that permit us to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

If we directly combine any information gathered through passive means with Personal Information, we treat the combined information as Personal Information under this Privacy Policy. Otherwise, we use information collected by passive means in aggregated forms.

Use of Cookies

By using or accessing the Site, our servers (hosted by a third-party service provider) may collect information indirectly and automatically about your activities on the Site by way of cookies. Cookies are pieces of information that a site sends to your computer or other media device while you are viewing or interacting with the site. We use cookies and other such devices to compile anonymous, aggregated statistics that allow us to understand how users use our Site and to help us improve the structure of our Site (we cannot identify you personally in this way). Further it allows us to understand who has seen which pages and advertisements on the Site, to determine how frequently such pages and advertisements are visited, to determine the most popular areas of the Site and generally to monitor usage of the Site. We may combine your visitor session information or other information collected through cookies and other technical methods with personally identifiable information to understand and improve your online experiences and to determine what category/nature of businesses and locations you prefer or are likely to be of interest to you. This information is not linked to your Personal Information and is maintained distinctly.
You may also get cookies from our advertisers. We do not control these cookies, and once you have clicked on the advertisement and left the Site, our Privacy Policy no longer applies. The Site Owner is not responsible for collecting cookies through Linked Sites (defined below), neither is it liable for misuse of the information you provide to Linked Sites.
It is clarified that we store information including Personal Information only in the manner contained herein and in accordance with the provisions of applicable law.
You can change your web browsers settings to accept or not to accept cookies. The Site Owner may use third-party service providers to serve ads on its behalf across the internet and sometimes on the Site. Such third-party service providers may collect anonymous information about your visits to the Site and the Products displayed on the Site. Personally, identifiable information is not linked to data collected from this source.
The Site could use log file including internet protocol addresses, browser type, internet service provider, referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the Site, track user movement, and gather broad demographic information for aggregate use. These are not linked to information identifiable personally.

Control of Your Password

You are responsible for all actions taken with your login information and password, including fees. Therefore, we do not recommend that you disclose your account password or login information to any third parties. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.

  • Third Party Advertisers

Third party advertising companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this Website and other web sites to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or third-party web beacon to collect this information. These third-party cookies do not collect personally identifiable information. For more information about cookies, web beacons and how to opt out of third party data collection, please see the “Cookies and Clear GIFs” and “Choice/Opt-out” sections of this Privacy Policy.

 Links

Dress Me Desi may contain links to third party websites to which we have no affiliation. Except as set forth herein, we do not share your personal information with those third parties, and are not responsible for their privacy practices. We suggest you read the privacy policies on all such third-party websites.

  • User-Submitted Information
    • Registration

To use some features of the Website and the Services, including without limitation the rental of products from Dress Me Desi, viewing contact details of Vendors, you must first register with us and create a user name and password. During registration, you are also required to give truthful contact and demographic information (including name, email address, birthday, and zip code) in accordance with our Terms and Conditions. We use this information to contact you about the products and Services on our Website in which you have expressed interest.

Orders

If you order a product from us, we request certain Personal Information from you on our order form, whether you access the Services from our App or the Website. You must provide contact information (including name, shipping address, telephone number) and financial information (including credit card number and expiration date). Also, to assist you, we may also require personal characteristics, such as your height, bust, and dress size.
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Before your order can be processed, we will require that you review and consent to our Rental Agreement.

  • Spoof/false emails

We will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from marksandspencer.com asking you to do so, please ignore it and do not respond.

Surveys or Contests

We may provide you the opportunity to participate in surveys or contests on our site. If you participate, we will request certain Personal Information. The requested information typically includes contact information (such as name and shipping address) and demographic information.

We use this information to notify contest winners and award prizes, to monitor Website traffic, or to personalize the Website (in the case of anonymous information collected in surveys) and to send participants an email newsletter. By participating in a survey or contest you submit to that activity’s terms and conditions, including providing us with permission, if required, to share your Personal Information with sponsors of that survey and/or contest. 

We may use a third-party service provider to conduct these surveys or contests, in which case the third party's service providers use of our users’ Personal Information will be governed by its privacy policy, which will be made available to users at the time they enrol for the survey or contest.

 

Third-Party Account Credentials

When you provide us with your third-party account credentials, to such services as Facebook, you understand some content and/or information in those accounts may be transmitted into your account with us. However, information transmitted to our Website from your third-party account will be covered by this Privacy Policy.

  • Communication from Us or the Website

We use your contact information to communicate with you about Dress Me Desi and our marketing partners, as described below.

Special Offers and Updates

We will occasionally send you information on Services, products, special deals, and promotions. You can take advantage of promotions by entering the promotion code provided at the time of checkout. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice / Opt-out” section of this Privacy Policy.
We send newsletters, usually by email. Please see the “Choice / Opt-out” section of this Privacy Policy to discontinue newsletters.

Messages about the Service and Your Account

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Based upon the Personal Information you provide us, we will send you a welcoming email to verify your username and password. We will communicate with you in response to your inquiries, to provide the services you request, to manage your account, and to provide the best customer service possible.

Address Verification

We use third party software to verify your identity and address, to ensure proper shipping and billing procedures for your rental and purchases.

  • Disclosure of Passive or User-Submitted Data

Dress Me Desi Partners

Dress Me Desi engages in marketing and promotional activities with carefully screened brands, or, “Partners,” which we think will appeal to our user base. We may make our user list available to Partners so that you may receive catalogues, product information, or promotions from our Partners. If you prefer we don’t use your information for partner promotions, please call our Customer Care team at 020-84323291 or write to us at info@dressmedesi.co.uk, We also may send or permit Partner promotions via email. You may opt out of such promotional emails or Partner mailings by unsubscribing here.

From time to time, Partners may also be provided with non- identifying or aggregate information indicating the demographic information of users on our Website, buying behaviour, and opportunities to market to select segments of our customer base indirectly. When we share aggregate user data, we do so in a way that it cannot be linked with a user's Personal Information.

    • Service Providers

We may provide Personal Information to third parties for their use in performing internal business functions (e.g., mailing, maintenance, security, data analytics, email transmission, CRM, database management services, credit card payment processing or data hosting) on our behalf. These service providers agree to only use your Personal Information in accordance with this Privacy Policy and for no other purpose than to provide us or our Partners with the contracted-for services.

    • As required by Law / Certain Business Transactions

We may disclose Personal Information if we have a good-faith belief that doing so is required by a subpoena or other judicial or administrative order or otherwise required by law or in connection with an actual or proposed corporate transaction or insolvency proceeding involving all or part of the business or asset to which the information pertains. This may include responding to legal requests from jurisdictions outside of the United Kingdom, where we have a good faith belief that the response is required by law in that jurisdiction.

    • To Protect Rights

Additionally, we may disclose Personal Information where we, in good faith, deem it appropriate or necessary to prevent violation of the Terms and Conditions, Rental Agreement, or our other agreements; take precautions against liability; protect the rights, property, or safety of Dress Me Desi, any individual, or the general public; maintain and protect the security and integrity of our Services or infrastructure; protect ourselves and our Services from fraudulent, abusive, or unlawful uses; investigate and defend ourselves against third-party claims or allegations; or assist government enforcement agencies.

 

Tracking Technologies and Tailored Advertisements / Choices

Dress Me Desi also partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our Website by placing and reading cookies on the device you use to access our web site. The cookies do not collect or use Personal Information. Like the cookies we place and read directly, these tracking technologies are used to analyse user behaviours in the aggregate. They are used to analyse and optimize our App or Website, measure conversion, and tailor content to interests.

Our Website is not at this time configured to read or respond to “do not track” settings or signals in your browser headings, which vary by browser provider. In lieu of a browser-based opt-out solution, you can utilize the Network Advertising Initiative approved methods for placement of “opt-out” cookies described here. Our Website and those of our third-party advertisers or other vendors are configured to read and honour these opt-out cookies, so long as they are present on your computer. (If you delete all cookies, you will need to reset your opt-out cookies.) Specific instructions on how to do so are available here. However, please be aware that we do not control these opt-out processes.

Access to Personally Identifiable Information

If your information changes, or if you no longer desire our Services, you may correct, update, delete it or deactivate your account by going to your account or by emailing our Customer Support at info@dressmedesi.co.uk or by contacting us by telephone or postal mail at the contact information listed above.

Security

The security of your information is important to us, including, but not limited to, the Personal Information collected via the Website. We use reasonable security measures to protect against the loss, unauthorized access, misuse, alteration, and destruction of Personal Information under our control, both during the transmission and once we receive it. This includes, but is not limited to, the use of firewalls and encryption. Although we make good faith efforts to maintain the security of such Personal Information, no method of transmission over the Internet or method of electronic storage, is 100% secure and we cannot guarantee that it will remain free from unauthorized access, use, disclosure, or alteration. Further, while we work hard to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent “hackers” or other unauthorized persons from illegally accessing or obtaining this information. We keep Personal Information no longer than necessary for legitimate business purpose or as required by law.

As part of securing personal data stored on our servers, we restrict access to Personal Information to Dress Me Desi employees, contractors and agents who need to know that information to operate, develop or improve the Services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

If we learn of a security breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Services or the Website or by providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services.

If a security systems breach occurs, we may post a notice on our homepage (www.dressmedesi.co.uk) or elsewhere on the Website and may send email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. This notice paragraph applies to users of Services and the Website.

  • Changes in this Privacy Policy

We may change this Privacy Policy from time to time. The most recent version of the Privacy Policy will always be posted on the Website, with the "Effective Date" posted at the top of the Privacy Policy. We may revise and update this Privacy Policy if our practices change, as technology changes, or as we add new services or change existing ones. If we make any material changes to our Privacy Policy or how we handle your personal information, or we are going to use any Personal Information in a manner that is materially different from that stated in our Privacy Policy at the time we collected such information, we will give you a reasonable opportunity to consent to the change. By using our Website or Services after the Effective Date, you are deemed to consent to our then-current Privacy Policy.

Contact Us/Feedback

If you have questions, concerns, or feedback regarding this Privacy Policy, you can contact us at info@dressmedesi.co.uk, 020-84323291